Frequently Asked Questions
Everything you need to know about shopping at Original Penguin.
How do I determine the right size for me?
Original Penguin offers several fits, including Slim Fit and Heritage Fit. We recommend checking our detailed Size Guide located on each product page to compare your measurements against our standards.
What is your return policy for online orders?
We offer a 30-day return window for all unwashed, unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your gear sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How should I care for my Penguin polos and shirts?
To maintain the quality and fit of your garments, we recommend machine washing in cold water with like colors and tumbling dry on low. Always refer to the specific care label inside the garment for best results.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.