Returns & Exchanges
We want you to be completely satisfied with your Original Penguin purchase, which is why we offer a 30-day return window for all items in their original, unwashed condition. Please note that items marked as final sale are not eligible for return or exchange.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to initiate the process.
Print Your Label
Select the items you wish to return and print the prepaid UPS shipping label provided by our system.
Pack Your Items
Securely pack your items in the original packaging if possible, ensuring all tags are attached, and affix the return label to the outside.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing